Jenn Lim on Extreme Happiness in Customer Service
- New York Times and USA Today best-selling author of Delivering Happiness
- Created the Zappos Culture Book, a global symbol of using happiness as a business model to increase productivity and profitability
- Delivers speeches around the world, promoting a message of passion, purpose, culture, and happiness
Play Video View Fees
Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home, and everyday life.
Jenn has been a consultant at Zappos from its start-up days in 2003 to the $2B business it is today. Since 2009, Zappos has been on Fortune’s “100 Best Companies to Work For” list and has been bought by Amazon.com in a deal valued at $1.2 billion on the day of closing. One of her creations, The Zappos Culture Book, has become a global symbol of how companies can use happiness as a business model to increase productivity and profitability.
In 2010, Jenn led the launch and management of Tony’s first book, Delivering Happiness, which has sold over 550,000 copies worldwide and hit #1 on bestsellers lists like the New York Times and USA Today. It was voted one of the best business books by NPR, Inc. Magazine, and The Wall Street Journal, remained on The New York Times list for 27 weeks and is now being translated into its 20th language.
Delivering Happiness has evolved from a book to a bus tour, and now a company and global happiness movement represented by people from 110 countries. Today, she’s dedicated to growing the Delivering Happiness movement so we can all pay happiness forward—knowing if we create happier companies, communities, and cities, we can make this a happier world.
Delivering Happiness. Jenn Limm's keynote will allow you to experience the story of CEO Tony Hsieh, Zappos.com and Delivering Happiness. Jenn will speak to how Zappos became a thriving example of ‘happiness as a business model’ works, and how the model can be applied to YOUR environment. You will enjoy personal life lessons and discoveries of Jenn’s journeys with Delivering Happiness and Zappos.