Robert Richman on Best Practices
Culture Strategist at Zappos.com & Author of Culture Blueprint
- One of the world’s authorities on employee culture and customer experience
- Worked at Zappos.com before, during, and after the Amazon.com acquisition and helped the company grow from 1,200 to 1,700 people, resulting in 50% growth
- Monetized culture, turning it (culture) from a cost center to a $9mm business
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Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies.
As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered several innovative techniques to build culture, such as bringing improv comedy to the workplace.
Robert's book, The Culture Blueprint, is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California (though he’s on the speaking tour most of the time).
- Embracing & Driving Change
- The Game Changing Experience: Building A Culture Of Customer Service That Crushes It!
- Creating Change To Control Chaos
- Culture Hacking
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Rob Richman is a world-class speaker and culture creator. To learn the innovation keys he developed at Zappos.com, I highly recommend his leadership blueprint for success.
I was simply blown away. I read The Culture Blueprint and it transformed the way I think about my companies. I brought Robbie in for a speech, and he did more than just talk about culture, he gave us an experience that became a catalyst moment. The teams not only saw the importance of a strong culture, they are now excited about it and realize it’s everyone’s responsibility, not just mine as CEO. Rather than viewing this as a mandatory program forced on them from outside, they are now excited about co-creating and maintaining strict adherence to these core values! I’m confident that if we ever veer off course, we have this shared experience to remember and reconnect us with what’s really important. Any company could benefit from Robbie’s wisdom. However, if you’re a growing company, it’s imperative that you speak with him immediately to harness the chaos, catalyze the vision, and stabilize for the future.
Topics & Types
Chairman of Albertson’s, Former CEO of Starbucks, & Former CEO of Extended Stay Hotels, and Former CEO of Pathmark Supermarkets