World Class Service and Culture
Culture Strategist at Zappos.com & Author of Culture Blueprint
- One of the world’s authorities on employee culture and customer experience
- Worked at Zappos.com before, during, and after the Amazon.com acquisition and helped the company grow from 1,200 to 1,700 people, resulting in 50% growth
- Monetized culture, turning it (culture) from a cost center to a $9mm business
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Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies.
As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered several innovative techniques to build culture, such as bringing improv comedy to the workplace.
Robert's book, The Culture Blueprint, is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.
Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California (though he’s on the speaking tour most of the time).
- Embracing & Driving Change
- The Game Changing Experience: Building A Culture Of Customer Service That Crushes It!
- Creating Change To Control Chaos
- Culture Hacking
I was one of 4000 store managers and corporate employees who saw Robert Richman speak and I was blown away. His insights and humor were so engaging, and he surprised us by giving us the entire Culture Blueprint audio book for free. I immediately listened to it on the way home and I’ve already started thinking like a culture hacker. I realized the importance of leading by example, and I’m empowering my team to act as culture hackers.
I brought Robbe in to speak to 1200 high performers at our annual Biohacking Conference. He delivered a world class keynote on the Xpill and an interactive experience that had everyone buzzing. If you want to help your people get to the next level & you’re looking for an exciting outside the box solution, I highly recommend Robbe Richman’s Xpill keynote & breakout experience.
We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.
A lot of people who attended are still talking about you. Great job! The experience was AWESOME and ACHIEVED!! Thanks so much for totally blowing my expectation clear out of the water!
A fantastic experience… His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!
Thank you so much for speaking at our conference. In 8 years of the “Facilitating Leadership in Excellence” event, you were the BEST! I will be getting your information and I will work on making a cultural paradigm shift with our dealership teams! Your energy and passion stirred up revival! BRAVO!!!
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Chairman of Albertson’s, Former CEO of Starbucks, & Former CEO of Extended Stay Hotels, and Former CEO of Pathmark Supermarkets