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Schmidt Ken

Ken Schmidt

Customer Loyalty Expert; Reputation and Brand-building Authority; Senior Role in Harley-Davidson Turnaround; and Author, Make Some Noise: The Unconventional Road to Dominance

Ken Schmidt
  • Helped craft one of the most celebrated marketing turnarounds in corporate history
  • Shares lessons on harnessing the major drivers of human behavior to build tattoo-worthy brands and dominate the marketplace
  • A passionate speaker who always goes the extra mile to earn a flawless review and standing ovation
Fees
Local
$20,000 - $35,000*
US West
$20,000 - $35,000*
US East
$20,000 - $35,000*
Europe
$20,000 - $35,000*

* This specific fee falls within this range. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Leading Authorities representative.

Location/Travels From: District of Columbia
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About Ken Schmidt

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It’s an impersonal, copycat world, where so many products and services are seen as easily-replaced, indistinct commodities. Standing out is a choice fueled by the right mindset and a willingness to tackle complacency. Ken Schmidt knows these challenges firsthand and gained acclaim for his role in the extraordinary turnaround of the legendary Harley-Davidson Motor Company. Ken helped transform the company’s competitiveness by proposing three key strategic questions and shifting its narrative to distinguish their brand. While times have changed, what humans want and need from the businesses they buy from and work for hasn’t. But most businesses don’t know how to capitalize on those basic human needs and leverage them for competitive advantage. In his high-energy speeches, Ken inspires companies and individuals to shift their thinking and ride a path to success by becoming memorable – not for what they do or what they make, but who they are. Because when customers can’t associate human qualities with a business, they’re quick to jump to lower-priced alternatives.  Ken is author of Make Some Noise: The Unconventional Road to Dominance. He’s also host of the Tailgating with Geniuses podcast and co-founder of Torque Sessions Leadership Training. In all of his endeavors, Ken brings an unconventional perspective that helps organizations and individuals reframe how they engage with their marketplace. And have fun doing it.

Ken Schmidt’s career in the motorcycle industry began in 1985 as a specialist in corporate positioning and media relations for the then-struggling Harley-Davidson. He was tasked with helping the company restore its image, improve its competitiveness, and create demand for its motorcycles. Within a few short years, sales of Harley-Davidson motorcycles skyrocketed, and the company returned to prominence as one of the most respected, profitable, and frequently reported-on companies in the world.

In 1990, Ken became director of Harley-Davidson’s corporate and financial communications, working directly with the company’s CEO and CFO to radically reposition every aspect of the company’s go-to-market strategies to move the company from its historic product-first mentality to its now famous people-first mentality. Serving as Harley’s primary spokesperson to the media and the financial communities, he frequently appeared in mainstream and business media to offer insights on leveraging human behavioral drivers to attract customers, build loyalty and foster passionately vocal marketplace advocacy. His expertise and success at Harley-Davidson ultimately led to consulting assignments and speaking invitations from all over the world.

In 1997, Ken left Harley-Davidson to take an ownership position with a highly successful Chicago-based marketing firm, VSA Partners. In addition to Harley-Davidson, VSA served a virtual who’s who of the world’s best-known brands. In 1999, he sold his portion of VSA to start his own business, Ken Schmidt Company, to combine two of his greatest passions, motorcycling and speaking. He uses motorcycles as a metaphor to expose people to proven ideas and concepts they’ve likely never imagined.
In addition to speaking and consulting, Ken is co-founder of Torque Sessions Leadership Training and is also the host of the popular podcast Tailgating with Geniuses, wherein he talks with some of the most innovative and successful leaders in a variety of industries to discuss their unique perspectives on leadership, major challenges, and success.
Ken authored “Make Some Noise: The Unconventional Road to Dominance,” which gives business leaders an easy-to-follow roadmap for improving their competitiveness, using many of the techniques he championed at Harley-Davidson. He considers his work on “100 Years of Harley-Davidson,” a global bestseller, to be one of his greatest and most rewarding achievements.
After all he has accomplished, Ken remains committed to his philosophy of standing out, taking risks, and having fun in both his personal and professional life. He says, “Never do what’s expected, make yourself as noticeably different as possible, and have a lot more fun than you’re supposed to.

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Video Gallery

Ken Schmidt: Make Some Noise

Ken Schmidt: Humanizing Business

Ken Schmidt: Creating Demand Through Customer Experience

Ken Schmidt: Exceeding Expectations

Ken Schmidt: This is how brand demand gets created

Ken Schmidt: Thrive Among the Thorns: Creating an Emotional Connection

Ken Schmidt: 3 Things That Drive Human Behavior

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Ken Schmidt: Make Some Noise

Ken Schmidt: Make Some Noise

Ken Schmidt: Humanizing Business

Ken Schmidt: Humanizing Business

Ken Schmidt: Creating Demand Through Customer Experience

Ken Schmidt: Creating Demand Through Customer Experience

Ken Schmidt: Exceeding Expectations

Ken Schmidt: Exceeding Expectations

Ken Schmidt: This is how brand demand gets created

Ken Schmidt: This is how brand demand gets created

Ken Schmidt: Thrive Among the Thorns: Creating an Emotional Connection

Ken Schmidt: Thrive Among the Thorns: Creating an Emotional Connection

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Ken Schmidt: 3 Things That Drive Human Behavior

Speech Topics

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“Being known for what you do – no matter how well you do it – makes you a replaceable commodity,” says Ken Schmidt. “Competitive dominance comes when your market knows you for who you are, associates you with positive human attributes and rewards you with their loyalty.” This talk is rooted in the highly unconventional ideas that drove Harley-Davidson’s transformation and unlikely return to dominance, as Ken and his team shifted the company away from its commoditized “product-first” mindset to a fiercely committed “people-first” mindset that takes advantage of key drivers of human behavior. Ken’s high energy, humor, amazing visuals and actionable take-aways abound as he shows businesses of every size and scope how to tap into the behavioral drivers that ignite employee and customer passion, build marketplace preference and fuel tattoo-worthy levels of customer loyalty.

What does it take to get your customers to share compelling stories about your business and recommend it to others? Specifically, what would you want them to say? Engaging stories, paired with distinct and unexpected language, are highly memorable and help shape perceptions, boost advocacy, and drive demand. Ken Schmidt knows that powerful stories are essential for distancing your business from competitors and building a rock-solid reputation. In this presentation, Schmidt outlines simple, actionable strategies for companies to develop their own distinctive voice and create stories that resonate, leading to lasting differentiation and loyal, vocal customers. What are your customers saying about you right now?

A startling presentation designed specifically for banks, investment firms, credit unions and insurance companies that is now Ken Schmidt’s second-most requested topic. With little differentiation among competitors and media-fueled erosion of trust in financial services providers, it’s no wonder potential clients opt to work with “whoever’s closest to my house,” instead of “whoever can best serve my needs.” Or stay away altogether. Where others see futility, Schmidt sees unprecedented opportunities for growth. He’ll show you how to change the culture of your financial services business to stand out, create demand in your local markets, fuel client referrals and take advantage of the look-alike/act-alike competitive environment.

When customers care more about what they’re paying than who they’re buying from, businesses lower prices to stay in the mix, which breeds commoditization and kills loyalty. While leaders in every industry are focusing inward to improve efficiencies – when they should be focusing outward to improve their competitiveness – the passing lane’s wide open for small players to make a run to the front of the pack. Ken Schmidt can show you how to do that. As a major player in one of the world’s most celebrated turnarounds, he helped transform Harley-Davidson from a laggard in a me-too market into one of the world’s most beloved and dominant competitors. In this hands-on, how-to session, he teaches how to position your business to ensure that it’s memorably different than competitors and how to strengthen your reputation so your customers stay fiercely loyal and refer you to others, even when your prices are higher. This is a natural follow-up to any of Ken’s presentations.

Ken was truly amazing!  We had him simulcast at four different locations throughout the country. He provided incredible insight to his experience with Harley, while also made it relatable to our work here at Amway.  His message was impactful, and truly encouraged our attendees to be leaders, look outside the norm, and get back down to basics.  Continue creating great products, but excel through customer service.  Everyone left this meeting energized and motivated and utilizing his approach in on our teams.

Amway

Ken did a great job presenting for us and for all the advanced prep work he did to really drive the message towards our audience.  He was a hit! It was a pleasure working with him!

Pacific Life

Your presentation was a huge hit at the event, and the overwhelmingly positive comments focused on the relevance of your content, the energy/passion/humor of your delivery, and the overall fascinating story you deliver regarding one of the most famous companies of all time. Speaking confidently from my 15 years of experience working in the PTC Sales organization, this can be a tough crowd. And the timing of your delivery at end of our second day of General Session made me a bit nervous, but you carried the show and left the audience on a huge high mark. Thanks again so much for your work with us!

PTC Sales and Distribution

We very much appreciated the opportunity to include Ken as a key part in our rebrand. We were highly satisfied with how he was able to make everything tie together!

MassMutual

What a great job you did….our people loved you and your message! You did a great job in studying our materials and working our story into yours. Not many speakers do that…they lean on their standard packaged messages and almost avoid customization. We appreciate the attention and effort that you provided.

Mueller Industries Inc.

Thank you for your energy, message and participation in our National Business meeting. You set the tone for our meeting and delivered an outstanding call to action that resonated with the audience. A lot of what you provided became part of our
language and message as we went through the rest of the session. You were a pleasure to work with!

WestRock

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