Rachel Botsman

Best-Selling Author of “Who Can You Trust?” and Visiting Lecturer & Researcher, Oxford University

Rachel Botsman
  • A 3-time TED speaker who provides the modern day road-map to human trust and why it matters
  • Best-selling book “What’s Mine if Yours” named one of the "Ten Ideas That Will Change the World" by TIME magazine
  • Shares the four traits that create trustworthy environments and how to empower leaders, employees, and colleagues to harness its true value

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Rachel Botsman is a leading expert and author on trust in the modern world. As the first Trust Fellow at Oxford University’s Saïd Business School, she aims to challenge and change the way people think about trust and related topics such as power, influence, truth and beliefs. She has been recognised as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum.

Rachel is the author of two groundbreaking books that have been translated into 12 languages. What’s Mine is Yours (Harper Collins, 2010) predicted the rise of the ‘sharing economy’ and was subsequently named by TIME as one of the “Ten Ideas That Will Change the World”. Her highly acclaimed work Who Can You Trust? (Penguin Portfolio, 2017) is an exploration of how technology is transforming trust. It has been praised by Adam Grant, Marc Benioff, Sherry Turkle and Don Tapscott and has been shortlisted for the Business Book Awards.

Rachel is a Trust Fellow at Oxford University’s Saïd Business School where she designs and teaches courses on trust and technology. She is also an advisor to boards, senior leaders and governments around the world, helping organisations to build trustworthy cultures.

Her work has been widely published in The Guardian, Financial Times, The New York Times, The Wall Street Journal, Harvard Business Review, Wired and other publications.

Known for her clear insights and warm storytelling, Rachel has been invited to speak to companies as diverse as Accenture, Goldman Sachs, Xero, Microsoft and Salesforce, as well as at conferences such as the Drucker Forum, the World of Business Forum and the World Economic Forum. Her TED talks have been viewed more than 4 million times. Monocle has listed her as one of the top 20 speakers to have at your conference.

Rachel is the host of Trust Issues – a podcast that explores trust through the lenses of popular culture, politics, business and psychology. As the go-to voice on trust, Rachel has an insightful and engaging media presence across channels, including the BBC, CNN, NPR, and ABC.

Rachel has lived and worked on four different continents, giving her a global perspective on the important issues of our times. She lives in Oxford with her husband and two children and is passionate about empowering the next generation to make informed decisions about trust in a rapidly changing world.

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Speaker Video

Rachel Botsman: In Technology We Trust

Rachel Botsman: Modern Age Trust | TED Talk

Trust in the Digital Age: Why It Matters Now More Than Ever. To survive and thrive, an organization needs trust – and we need it now more than ever. It’s fundamental to almost every action, relationship and transaction. Yet the rules of how trust is built, managed, lost and repaired are rapidly changing in the digital age. The trust we used to place in traditional institutions – governments, banks, media, and charities – has hit an all-time low. Trust is now flowing horizontally through systems and networks, in some instances to our fellow human beings and, in other cases, to programs and bots. The implications, both good and bad, for organizations, institutions and society are immense. Be it data breaches or misinformation, automation or algorithms, technology can feed our deepest fears yet embody our greatest hopes.

Drawing on extensive research and stories from her latest book, Who Can You Trust?, Rachel Botsman illuminates with clarity, humor and optimism, the real impacts of technology on trust, giving companies clear language and thinking to embed trust into the fabric of the organization. She reveals in ways that are both entertaining and informative, what leaders and companies need to adapt to this new era to gain and keep customer’s trust.

The Currency of Trust. Leaders in organizations of all shapes and sizes are asking the same question: How do we build more trust? Yet, it’s not quite the right question to be asking.  Trust is not given; it’s something earned slowly, over time. It sounds simple but it is increasingly challenging when it feels like we are living in a world where trust both seems more difficult to attain and is lost at lightning speed. After a decade of research and working with Fortune 500 companies, Rachel Botsman has observed how the way we think and talk about trust often doesn’t reflect the way trust works in the digital age. She provides clear insights into how leaders can make smarter trust decisions in different areas of business. Through engaging stories, Botsman explains the four traits that create trustworthy environments and how to empower leaders, employees and colleagues to harness the true value of trust.

Lessons in Persuasion: How to Make “Trust Leaps." Imagine the first time you swallow a digital-tracking pill, entrust your safety and possibly your life to a self-driving car or let a robot babysit your children. There’s one thing all these leaps require: trust. But in an era where we are increasingly alarmed about issues like tech addiction and data privacy, how can we be persuaded to cross the chasm of fear and take a risk on something new? In this dynamic keynote, Rachel Botsman reveals the fascinating relationship between trust, risk and innovation. Bringing together a wide range of research and stories, she explains ways to overcome common trust barriers and how people learn to trust strangers, products and ideas. Botsman offers organizations a new way of thinking about how organizations can enable these trust leaps for customers and employees, as well as for leadership teams themselves.

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