Rachel Botsman

Best-Selling Author of “Who Can You Trust?” and Visiting Lecturer & Researcher, Oxford University
Rachel Botsman
  • A 3-time TED speaker who provides the modern day road-map to human trust and why it matters
  • Best-selling book “What’s Mine if Yours” named one of the "Ten Ideas That Will Change the World" by TIME magazine
  • Shares the four traits that create trustworthy environments and how to empower leaders, employees, and colleagues to harness its true value

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Rachel Botsman is a leading expert and author on trust in the modern world. As the first Trust Fellow at Oxford University’s Saïd Business School, she aims to challenge and change the way people think about trust and related topics such as power, influence, truth and beliefs. She has been recognised as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum.

Rachel is the author of two groundbreaking books that have been translated into 12 languages. What’s Mine is Yours (Harper Collins, 2010) predicted the rise of the ‘sharing economy’ and was subsequently named by TIME as one of the “Ten Ideas That Will Change the World”. Her highly acclaimed work Who Can You Trust? (Penguin Portfolio, 2017) is an exploration of how technology is transforming trust. It has been praised by Adam Grant, Marc Benioff, Sherry Turkle and Don Tapscott and has been shortlisted for the Business Book Awards.

Rachel is a Trust Fellow at Oxford University’s Saïd Business School where she designs and teaches courses on trust and technology. She is also an advisor to boards, senior leaders and governments around the world, helping organisations to build trustworthy cultures.

Her work has been widely published in The Guardian, Financial Times, The New York Times, The Wall Street Journal, Harvard Business Review, Wired and other publications.

Known for her clear insights and warm storytelling, Rachel has been invited to speak to companies as diverse as Accenture, Goldman Sachs, Xero, Microsoft and Salesforce, as well as at conferences such as the Drucker Forum, the World of Business Forum and the World Economic Forum. Her TED talks have been viewed more than 4 million times. Monocle has listed her as one of the top 20 speakers to have at your conference.

Rachel is the host of Trust Issues – a podcast that explores trust through the lenses of popular culture, politics, business and psychology. As the go-to voice on trust, Rachel has an insightful and engaging media presence across channels, including the BBC, CNN, NPR, and ABC.

Rachel has lived and worked on four different continents, giving her a global perspective on the important issues of our times. She lives in Oxford with her husband and two children and is passionate about empowering the next generation to make informed decisions about trust in a rapidly changing world.

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Speaker Video

Rachel Botsman: In Technology We Trust

Rachel Botsman: Modern Age Trust | TED Talk

The Currency Of Trust | DLD 19

The Power of Trusting Cultures: How trusting is your workplace?

Trust is both the foundation and the result of a strong culture. It isn’t the result of happy hours and foosball tables. A truly trusting and inclusive culture provides people with a sense of belonging and a feeling of safety. It often involves a shift in focus from the capabilities of an organization to its character.

Rachel Botsman has spent the past decade studying the key traits for creating a trustworthy culture, including humility, reliability, vulnerability, and integrity. She also highlights key leadership styles for earning trust, including setting clear expectations and the symbiotic relationship between strength and compassion.

Key Takeaways:

  • Think: A new way to think about how your organization harnesses the power of trust to cultivate a positive, inclusive, and productive culture
  • Talk: A new language that will enable confident conversations about trust in the workplace with employees at all levels
  • Act: Actionable ideas that will help you repair trust and deal with trust issues in your organization

The Currency of Trust: How much does your organization value trust?

To survive and thrive, companies and society need trust. It is the currency that enables us to navigate uncertainty, make confident choices, take risks, and leap into the unknown.

In this talk, Rachel challenges audiences to rethink their understanding of trust. Many of her observations about how trust really works run counter to the typical business narrative. For example, she punctures the idea that transparency is the key to more trust. In an engaging format, Rachel helps audiences to get a unique perspective on the role trust plays in our lives, and how we become more trustworthy.

Key Takeaways:

  • Think: Dynamic new insights about trust, setting you up to be a better leader, team player, partner, and parent
  • Talk: New concepts around trust, enabling you to have more meaningful and honest conversations
  • Act: Concrete strategies that will help you earn trust both inside and outside your organization

How Trust Drives Innovation: How do you get customers to trust a new product or idea?

A “trust leap” occurs when we take a risk or do something new or in a fundamentally different way. It is an integral part of the innovation process, from idea to adoption.

But how can we be persuaded over the chasm of fear to take a risk on something new? In this dynamic session, Rachel reveals the fascinating relationship between trust and innovation - giving audiences the courage to take more risks. She also shares practices for building external trust around new products and ideas.

Key Takeaways:

  • Think: A clear understanding of how trust leaps enable innovation
  • Talk: Fresh conversations around trust that will help drive innovative thinking
  • Act: Effective approaches that will help you address the trust states of your customers and employees

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