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Ryan Minton

Customer & Employee Experience Expert

Bestselling author whose people-centric approach is the catalyst for the success of market-leading brands
A passionate advocate for focusing on workplace experiences as the foundation for building customer loyalty and gaining an edge over the competition
Engages audiences with compelling stories of business transformation and easy-to-implement tools and strategies for creating a culture where employees thrive and customer experience is alive

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With more than two decades of experience at the helm of world-renowned hospitality brands, Ryan Minton is a visionary big brand executive, best-selling author, and influential voice in crafting exceptional customer and employee experiences that move the needle for organizations and their industries. As a senior executive with hospitality giants such as Hilton, Marriott, and IHG, Minton has driven record-breaking revenues, profits, and engagements through his unparalleled operational expertise and flair for leading high-performance teams that are skilled in the art of problem-solving.

Exclusively represented by Leading Authorities speakers bureau, Minton brings a unique blend of strategic vision and hands-on leadership to every engagement. His deep understanding of what it takes to build cultures where employees thrive and customer service is alive, coupled with his ability to connect with audiences through compelling storytelling and practical insights, inspires groups to identify opportunities to rethink their businesses and develop winning customer experience strategies that lead to bottom-line breakthroughs. Whether speaking to a room of C-suite executives, frontline team members, or industry professionals, Minton’s passion and expertise shine through. His keynotes are equally informative and inspiring, leaving audiences with actionable, easy-to-implement tools and strategies to apply within their own organizations for maximum impact.

For Minton, success is gauged by the growth and development of his team members and the brands entrusted to him. As a leader, he fosters spaces where employees feel empowered and respected, creating a culture where everyone feels valued — far beyond the usual corporate atmosphere. This employee-centric approach has enabled Minton to identify inefficiencies and accelerate brand growth to unprecedented levels.

In addition to international acclaim as a highly rated speaker and social media influencer, Minton holds an expert panel position with Newsweek and has been honored as one of the world’s best keynote speakers in both the Hospitality and Customer Experience categories by Global Groups. He is also the author of the bestselling book Thanks for Coming in Today, in which he explains “how to turn complains into kudos, identify potential problems before they occur, and make even the minutest detail of a customer’s experience memorable.”

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Ryan Minton: Customer & Employee Service Expert

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Thanks for Coming in Today! Creating a Culture Where Employees Thrive and Customer Service Is Alive. Delivering unforgettable experiences to your customers is key to building loyalty and gaining a competitive edge. But remember, great customer experiences begin with happy employees. In this keynote, renowned hospitality and customer experience leader Ryan Minton offers immediate, low-cost solutions for how organizations in any industry can transform their workplaces into customer-centric powerhouses. Audience members will come away with proven steps for creating cultures where people are supported by each other and, in turn, inspired to support the business and its customers.

The Power of BPA: Blowing People Away (Both Customers and Employees). Hospitality and customer experience leader Ryan Minton shows some of the world’s biggest brands how to unlock unparalleled customer experiences by empowering their employees; He tailors his strategies for groups and their specific organizations and industries during his keynotes. In this content-rich presentation, Minton shares best practices and action steps that transform employee engagement into exceptional customer experience.

Winning Customer Experience Strategies. Discover the secret to crafting a customer experience that turns ordinary customers and clients into devoted, enthusiastic advocates for your brand who return time and again. In this talk, transformative hospitality and customer experience leader Ryan Minton guides the audience through enduring strategies for cultivating customer loyalty and building a fiercely loyal customer base.

Transformative Sales Strategies for Meaningful Customer Impact. In this sales-focused keynote, customer and employee experience expert Ryan Minton leads an eye-opening conversation on how to evolve sales from transactional to transformational in order to create tangible and meaningful value for customers seeking a product or service that addresses their needs. Minton shares practical strategies and real-world examples for authentically connecting with customers, uncovering their challenges and pain points, and using the insights gleaned from those conversations to not only steer them toward the solution that will lead to their desired outcome, but also foster a remarkable interpersonal experience that sets the foundation for long-lasting, mutually beneficial relationships. As part of the takeaways from this talk, Minton helps teams elevate their sales approach by creating a thriving internal culture that propels their brand to new heights.