Clara Shih
Head of Business AI at Meta | Founder of Hearsay | Fortune 500 Board Director | TIME100 AI
- Senior Advisor and Founder, Meta Business AI
- Former CEO, Salesforce AI
- TIME100 AI Leader
- Board of Directors, HubSpot
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About Clara Shih
Download ProfileA visionary global leader in artificial intelligence, Clara Shih is Founder of New Work Foundation, a nonprofit organization dedicated to equipping young workers with the tools, information, and skills to navigate an AI-reshaped economy. Clara is also Senior Advisor and Founder of Business AI at Meta, where she built the organization and launched the Business AI portfolio of AI agents for 200M businesses on WhatsApp, Facebook, and Instagram.
Previously, Clara was CEO of Salesforce AI, spearheading the company’s pivot to “AI-first” software and launching Agentforce, which has redefined how enterprise organizations deploy generative AI safely and securely. Clara is also founder and former CEO and Chair of Hearsay Systems, a global AI software company. Recognized by TIME as one of the 100 Most Influential People in AI, she is uniquely positioned to guide leaders through the “third wave” of AI: the transition from single-task tools to autonomous agents that can think, plan, and execute complex business goals. Clara has served on the Starbucks board of directors for over a decade and currently serves on the board of HubSpot, bringing a rare combination of technical depth and high-level corporate governance to her perspectives on digital transformation.
Video Gallery
Clara Shih – ChatGPT: How Organizations are using generative A.I.
Clara Shih: What No One Tells You About Entrepreneurship [Entire Talk]
Clara Shih: A Company as a Platform for Change | Clara Shih
Clara Shih: Masters of Scale / How AI will redefine the workplace
Speech Topics
Download TopicsMost organizations aren’t failing at AI because of the models– they are failing at organizing teams, data, and execution. This talk distills what separates companies that scale AI for impact from those stuck in pilots. From aligning leadership and data foundations to embedding AI into core workflows and measuring real ROI, these seven habits are drawn from what works inside large, complex enterprises. The focus is practical: how to move from experimentation to impact, and do it in a way that compounds over time.
AI is not simply replacing jobs; it’s reshaping how work gets done, how companies are structured, and how value is distributed. This session goes beyond headlines to examine where automation is already driving productivity, where human roles are evolving, and what this means for growth, wages, and competitiveness. Leaders leave with a clearer understanding of how to redesign roles, invest in skills, and navigate the transition without losing momentum—or their workforce.
AI is fundamentally changing how innovation happens. Traditional product management and R&D models—linear, siloed, and slow—don’t hold up in a world where iteration cycles are measured in days and capabilities evolve continuously. This talk explores how leading companies are restructuring teams, workflows, and decision-making to integrate AI into the core of product development. The emphasis is on operating model design: how to blend research, engineering, and data into a system that can move at the pace of the technology.
AI capabilities are advancing faster than most strategies can keep up. This session focuses on building an approach that doesn’t become obsolete with the next model release. It covers how to architect for flexibility, avoid overdependence on any single vendor, and put in place governance that can evolve alongside the technology. The goal is not to predict the future, but to build an organization that can adapt to it—quickly and with confidence.
AI is reshaping competitive advantage at the business model level—not just improving efficiency, but redefining how companies create and capture value. This session helps boards understand where disruption is most likely to occur, how to evaluate management’s AI strategy, and what risks demand active oversight. It connects opportunity and governance, giving directors a clear lens on where to push for acceleration and where to insist on discipline.
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