A creative mind dedicated to helping businesses develop new ways to deliver customer values, Joseph Pine is the co-author of numerous books including The Experience Economy. Pine is a marketing expert who illustrates the importance of creating unique interactions and experiences for consumers in order to drive revenue and growth. He consults with numerous Fortune 500 companies and start-ups around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. In his speaking and teaching activities, Pine has addressed both the World Economic Forum and TED and has been a Visiting Scholar with the MIT Design Lab and a Visiting Professor at the University of Amsterdam.

Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, and Cintas. He is the author of "Can I Have 5 Minutes Of Your Time?" which is now in its 21st printing and used by many corporations as their "Sales Bible."

Susan Ershler tours the world sharing with others her secrets for success, determination, and achieving seemingly impossible goals. Susan is the fourth American Woman to climb the Seven Summits and the twelfth American Woman to climb Mt. Everest. When she got to the top of Mount Everest on May 16, 2002, she and her husband Phil became the first couple in history to climb the Seven Summits. Susan illustrates how she utilized her experience as a sales leader as the foundation to her training for climbing mountains.