Scott Deming takes his twenty years of business ownership, board positions, working with small, independently owned companies as well as multi-national corporations and employee relationship expertise. Scott Deming speaks for and trains companies across the globe – big and small, in just about every industry. From CEOs to business owners to managers to sales people to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty.

Mark Jenkins is a field staff writer for National Geographic Magazine and writer-in-residence at the University of Wyoming. In 2009 he won the National Magazine Award for photojournalism, along with his colleague Brint Stirton, for their National Geographic story “Who Murdered The Mountain Gorillas.” Jenkins was “The Hard Way” columnist for Outside magazine for eight years. He is the author of three books: The Hard Way (Simon and Schuster, 2002), To Timbuktu (William Morrow, 1997), and Off the Map (William Morrow, 1992). He resides in Laramie, Wyoming, with his wife and two daughters.