Dennis Snow: The Ultimate Customer Experience

In this video, customer service expert, Dennis Snow, dissects the ultimate customer experience. He explains that while most business owners believe they are there to sell commodities, people are ultimately returning to a point of business based on the experience. Commodities can be duplicated, but the customer experience cannot.

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service driven organization.