Hamish Taylor at the International Confex

In this video, former CEO of Eurostar and Sainsbury's Bank, Hamish Taylor, speaks at the International Confex on the secret to success. He goes over the superior customer proposition, which is comprised of superior customer understanding, superior communication, and super product and service.

Hamish Taylor has managed to follow academic and sporting success with a very fast track career through a number of high profile business roles. In recent years, the Inspired Leaders Network have also added the title of "master thief" based on his record of innovation by transferring ideas between sectors.

With a CV that the Times described as “takes some beating”, Hamish Taylor has an award winning record of driving innovation and change in a number of very different environments and is now recognised as one of the world’s leading experts in innovation/change, customer focus/brand management and performance.

Hamish brings a rare combination of an outstanding CV (someone who has done it!) and a fantastic ability to inspire audiences – delivered through both the use of stories from his own experience, tailored advice and practical tools; and his enthusiastic, humorous style.