Scott Deming Speaks on Motivation, Customer Service, and Leadership

In this video, virtual and keynote speaker, Scott Deming, speaks to Delta Airlines and shows there is no such thing as "Product Loyalty." He also shares that the truly powerful experiences stay with us forever and don't just stay with us - they change us, they mold us, and they dictate what we do and how we live.

Here’s the formula for sustainable success: Find several great customers, turn them into evangelists, and they will take you to the promise land! If this sounds easy, it is. However, it’s highly unlikely you will turn your external customers into loyal evangelists until you turn your internal customers (your employees) into loyal evangelists.

Scott Deming takes his over thirty years of business ownership, board positions, working with small, independently owned companies as well as multi-national, publicly traded corporations, employee relationship expertise, customer experience savvy, and wraps it into the most comprehensive, easy-to-implement, and energetic program you’ve ever seen. As one national publication wrote: “Scott Deming’s customer experience process is more like the ten moral principles for great business practice and success!”