In an eminent career dedicated to public service and built on fighting “impossible” battles, Doug Jones has often been the voice for those who did not have one. He turned the tide in his home state of Alabama when, in 2017, he became the first Democrat from the state to win a U.S. Senate seat in 25 years — making national headlines and shocking the establishment in the process. While on Capitol Hill, he solidified his reputation as a legislative force and consensus builder who played a key role in passing more than two dozen bipartisan bills into law in just three years. During his tenure, he was a member of the Banking, Housing and Urban Affairs Committee; the Health, Education, Labor and Pensions Committee and the Committee on Aging. He also served on the Homeland Security Committee for one year prior to joining the Armed Services Committee. Jones is widely respected for his commitment to common-sense “kitchen table” politics that seeks to tackle the toughest issues of the day and drive America forward.

James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.

A creative mind dedicated to helping businesses develop new ways to deliver customer values, Joseph Pine is the co-author of numerous books including The Experience Economy. Pine is a marketing expert who illustrates the importance of creating unique interactions and experiences for consumers in order to drive revenue and growth. He consults with numerous Fortune 500 companies and start-ups around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. In his speaking and teaching activities, Pine has addressed both the World Economic Forum and TED and has been a Visiting Scholar with the MIT Design Lab and a Visiting Professor at the University of Amsterdam.

With his trademark energy and charisma, Scott McKain shares the secret of what customers really want and how marketing and sales set the scene for customer retention. By explaining his business philosophy based on customer experiences, McKain illustrates why all business is show business.