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Customer Experience

Former President of Trader Joe’s

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
Doug Rauch, a legendary former president of Trader Joe’s, was instrumental in leading the company’s transformation from a 7/11 knockoff to what Fortune magazine called the “hottest retailer in the U.S.” In eye-opening presentations, he shares insights on building a great business based on culture, innovation, leadership, and teamwork. He shows leaders how to push for new and better ways to perform, and audiences walk away with knowledge of how to create a self-sustaining culture of innovation, build a brand in a competitive marketplace, and lead with a purpose.

Award Winning Entrepreneur, Brand Loyalty & Innovation Expert: Thousands Have Johnny Cupcakes Logos as Tattoos!

Fees
  • Local: $10,001 - $20,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
How do you turn a t-shirt brand that’s sold from the trunk of a rusty car into a global, multi-million dollar business? Johnny Earle transformed Johnny Cupcakes into one of the world’s fastest growing independent businesses. Businessweek named him America’s No. 1 young entrepreneur, and he has been profiled by the New York Times, NPR, MTV, Forbes, Newsweek, the Boston Globe, and INC. By focusing on the customer experience (he wants buying a t-shirt to feel like your birthday), he created such a unique brand that consumers would (and do) line up around the block for his shirts.

Best-Selling Author & Former Chief Solutions Officer at Yahoo!

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Internet pioneer, business expert, and best-selling author of five books, Tim Sanders advises Fortune 500 executives on leadership, marketing, and new media strategies to grow their business. Building on his belief that that happy employees and satisfied customers drive business, he focuses on how to build relationships with knowledge, networking, and compassion. Tim is one of the top-rated keynote speakers on the speaking and lecture circuits due to his expertise, passionate delivery, and extensive pre-event preparation process. His highly-customized speeches on leadership development, sales success and collaboration deliver take away value for audience members as well as reinforcing event themes.

Top Technology and Motivational Speaker, Futurist, & #1 Best-Selling Author

Fees
  • Local: $20,001 - $35,000*
  • US East: $35,001 - $55,000*
  • US West: $35,001 - $55,000*
  • Europe: $75,001 and up*
  • Asia: Please Inquire
Erik Qualman, a #1 best-selling author, top technology and motivational speaker, and futurist, has performed in over 50 countries and reached 25 million people this decade. Erik was voted the "2nd Most Likeable Author in the World" behind Harry Potter's J.K. Rowling and has been called the "Digital Dale Carnegie" and the "Tony Robbins of Tech." His entertaining, educating, and empowering style is made possible by his revolutionary video-storytelling capability. Qualman is the chairman of Equalman Studios, which has produced film and animation projects for the likes of Disney, Cartier, IBM, and many other global brands. His best-selling business books are used in over 200 universities and have been translated into eight different languages. Qualman was formerly a sitting professor at Harvard & MIT’s edX labs and has received an honorary doctorate for his groundbreaking work. NYU Stern indicated that Erik Qualman is to digital leadership what Deming is to quality and Drucker is to management.

Former Chief Accessibility Officer of IBM, Founder of FrancesWestCo, & Author

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Frances West is an internationally-recognized thought leader, inspirational speaker, strategy advisor, author, and women in technology trailblazer known for her work in innovation, technology, and business transformation. She is the founder of FrancesWestCo, a global strategy advisory company focused on operationalizing inclusion as a business and technology imperative through her unique Authentic Inclusion™ blueprint. Her insightful and impactful approach comes from her unique personal background as a first-generation, no-English speaking immigrant to her trailblazing professional path as one of the first women in the technology field and her experience as a global executive in sales, marketing, business development, and research as well as her ground-breaking work in accessibility as IBM’s first Chief Accessibility Officer. Frances brings a valuable business perspective to this human rights-based initiative. Because of her expertise, she was invited as the sole IT industry representative to testify before the US Senate on the need to pass the UN Convention on the Rights of People with Disabilities and she holds an honorary doctorate from the University of Massachusetts in Boston in recognition of her work in accessibility, research, and digital inclusion.
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