Steven Van Belleghem is a thought leader on the transformation of customer relations and the future of marketing. In 2012, Steven founded the inspiration company B-Conversational. He gives strategic advice to companies around the globe, helping them better understand the world of conversations, social media and digital marketing. In addition, he also helps clients set up long-term inspirational programs to change the mindset and enrich the knowledge of their teams. Steven started his professional career in 2000 as a research assistant at the Vlerick Business School, where he remains a guest marketing professor to this day. He is an expert in guiding companies through the smart usage of technology in the customer relationship, without forgetting the human side of business. In 2001, Steven became one of the first employees to join InSites Consulting, an innovative start-up in the online research industry. Over the next eleven years, he worked his way up to become one of the company’s managing partners and shareholders. During this period, the company grew from just 8 staff to 130 with branches in 5 countries. Steven is a best-selling author of business books. His latest, titled “When Digital becomes Human” (2014), describes the need to digitise the customer relationship without forgetting the human aspect. He believes that today’s world not only needs a digital transformation; the human side of business is also in need of a makeover. His two previous books, “The Conversation Manager” (2010) and “The Conversation Company” (2012), are award-winning best-sellers with more than 50,000 copies sold.

Alongside Sunday Times responsibilities and columns in Professional Investor and Industrial Review, David is a prolific book-writer. In speeches David likens low oil prices to a major tax cut, and distinguishes between good (UK) and possibly bad (Eurozone) deflation. He might also reveal the latest findings of his own Skip Index, a reliable indicator of the state of the domestic economy.

Susie has crafted an entire career from her unswerving passion for words and her belief in the power, influence and effectiveness that rich and precise communication can bring. Best known for her long-standing role on Britain’s word gameshow ‘Countdown’, her fascinating yet educational stories have entertained millions of households with her warm charm and stunning knowledge base around the power of language. Susie gives audiences a new appreciation of the value of using words that work, suggesting ways in which they can integrate her approaches into their own communication. With businesses struggling to sustain meaningful communication with customers and employees alike, her keynotes deliver powerful solutions. Susie’s mission is to help people and companies understand that words matter for meaningful collaboration that drives lasting results. Her entertaining yet educational stories are drawn from a lifetime of observation and surprisingly enough, include ways that even jargon can be a tool for personal and professional influence.

Philippe Legrain is a critically acclaimed thinker and communicator with high-level policy experience. He is a senior visiting fellow at the London School of Economics’ European Institute, the founder of Open Political Economy Network (OPEN), an international think-tank, and a columnist for Project Syndicate, Foreign Policy and other international media outlets. Previously, he was economic adviser and the head of the team providing strategic policy advice to European Commission President José Manuel Barroso, special adviser to World Trade Organisation Director-General Mike Moore and trade and economist correspondent for The Economist. His four best-selling books include European Spring: Why Our Economies and Politics are in a Mess – and How to Put Them Right, which was among the Financial Times’ Best Books of 2014.

Jonathon Porritt, Co-Founder of Forum for the Future, is an eminent writer, broadcaster and commentator on sustainable development. Established in 1996, Forum for the Future is now the UK’s leading sustainable development charity. The Forum has a growing presence in the United States, India, Hong Kong, Singapore and Malaysia. In addition he is a Non-Executive Director of Willmott Dixon Holdings, a Trustee of Ashden, and a Director of Collectively (an online platform celebrating sustainable innovation). He was formerly Director of Friends of the Earth, co-chair of the Green Party and as Chairman of the UK Sustainable Development Commission until 2009, he spent nine years providing high-level advice to Government Ministers. Jonathon was installed as the Chancellor of Keele University in February 2012. He is also Visiting Professor at Loughborough University and UCL. Recent books are ‘Capitalism As If The World Matters’ (2007) and ‘The World We Made’ (2013) - which seeks to inspire people about the prospects of a sustainable world in 2050.

Rachel Botsman is an author and a visiting academic at the University of Oxford, Saïd Business School. She studies and teaches how technology is transforming trust between people and what that means for business and society. She defined the theory of “collaborative consumption” with her acclaimed book, What’s Mine is Yours (HarperCollins, 2010). The concept was subsequently named by TIME as one of the “Ten Ideas That Will Change the World” and by Thinkers50 as the 2015 Breakthrough Idea. Her TED talks on the subject have been viewed almost three million times. Rachel is a regular writer and commentator in leading international publications including the New York Times, the Wall Street Journal, the Economist, Wired and more. She is recognized as one of the world’s top 20 speakers to keynote your conference by Monocle, one of the Most Creative People in Business by Fast Company and a Young Global Leader by the World Economic Forum. Recently, she joined the NRMA board as a specialist non-executive Director. She is currently writing a new book on a new era of trust to be published by Portfolio Penguin, October 2017.