Recognised as “the man who fixes businesses” Kevin Gaskell has an impressive track record in building and leading successful companies. As CEO of Porsche, Lamborghini, and BMW, Gaskell led hugely successful turnarounds that are pointed to as examples of how to successfully transform companies and position them for long-term success. His energy and leadership have helped companies to achieve world-class levels of customer service and financial performance, and he speaks with electricity about using inspired leadership to achieve incredible results.

Steven Van Belleghem is a thought leader on the transformation of customer relations and the future of marketing. In 2012, Steven founded the inspiration company B-Conversational. He gives strategic advice to companies around the globe, helping them better understand the world of conversations, social media and digital marketing. In addition, he also helps clients set up long-term inspirational programs to change the mindset and enrich the knowledge of their teams. Steven started his professional career in 2000 as a research assistant at the Vlerick Business School, where he remains a guest marketing professor to this day. He is an expert in guiding companies through the smart usage of technology in the customer relationship, without forgetting the human side of business. In 2001, Steven became one of the first employees to join InSites Consulting, an innovative start-up in the online research industry. Over the next eleven years, he worked his way up to become one of the company’s managing partners and shareholders. During this period, the company grew from just 8 staff to 130 with branches in 5 countries. Steven is a best-selling author of business books. His latest, titled “When Digital becomes Human” (2014), describes the need to digitise the customer relationship without forgetting the human aspect. He believes that today’s world not only needs a digital transformation; the human side of business is also in need of a makeover. His two previous books, “The Conversation Manager” (2010) and “The Conversation Company” (2012), are award-winning best-sellers with more than 50,000 copies sold.

Matthew Syed is one of the world’s most influential thinkers in the field of high performance and cultural change and has worked with many leading organisations to build a mindset of continuous improvement. He is the author of 3 best-selling books on the science of performance – Bounce (2010), Black Box Thinking (2015) and You Are Awesome (for children – 2018). Matthew Syed is a multi-award winning columnist for The Times and regular TV and radio broadcaster.

Andrew specialises in employee engagement, customer experience and the leadership required to create the link between the two. Previously, he spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division.

After a successful spell at top ten ad agency TBWA, working on disruptive brand strategies for clients like PlayStation and Nike, at the age of 24, Nick decided to set up on his own. He founded a pioneering innovation consultancy, which has seen him work on numerous global launches including Xbox, Unilever’s 7 year future of laundry, the BBC’s most successful TV show of all time (Dancing with the Stars) and sustainable cities for the UK government.

Adrian Gostick is the author of several best-selling books on corporate culture, including the New York Times, USA Today and Wall Street Journal best seller The Carrot Principle and The Orange Revolution. He also wrote the bestsellers The Integrity Advantage and The 24-Carrot Manager.