Steve Robinson served as the Chief Marketing Officer of Chick-fil-A, the nation’s most profitable food chain, from 1981 to 2015. Responsible for overseeing all of the brand’s traditional marketing support, advertising, brand development innovation, menu innovation, and hospitality strategies, he was integrally involved in the company’s incredible growth trajectory. Robinson helped take the chicken chain from 184 stores and $100 million in annual revenue when he assumed his position, to more than 2,100 stores and $6.8 billion in annual sales upon his retirement. He is credited with identifying and rolling out the company’s “Eat Mor Chikin” branding and campaign, which is now recognized worldwide. He is also the author of the new book, Covert Cows and Chick-fil-A: How Faith, Cows, and Chicken Built an Iconic Brand, due out in Spring 2019. He offers insights on building brand loyalty, creating a unique brand culture that stands out in a crowded global marketplace, and why success and culture are often so tightly linked.

Recognised as “the man who fixes businesses” Kevin Gaskell has an impressive track record in building and leading successful companies. As CEO of Porsche, Lamborghini, and BMW, Gaskell led hugely successful turnarounds that are pointed to as examples of how to successfully transform companies and position them for long-term success. His energy and leadership have helped companies to achieve world-class levels of customer service and financial performance, and he speaks with electricity about using inspired leadership to achieve incredible results.

Hailed as "Chief Troublemaker" by some of the world's largest corporations, Dustin Garis is a master of blending innovation and marketing together. His disruptive ideas have been put into play with companies all across the globe, including P&G, Coca-Cola, and many others. With his unique background and larger-than-life personality, Garis helps businesses across industries to deliver new and exciting products and services to consumers.

Have you ever wondered why more salespeople buy BMWs than other cars? Or why a name’s popularity grows after a hurricane of that name hits? Jonah Berger has the answers. A marketing professor at the Wharton School at the University of Pennsylvania and the New York Times best-selling author of the books "Contagious: Why Things Catch On" and "Invisible Influence: The Hidden Forces That Shape Behavior," Berger has spent the last decade studying how social influence works, why certain ideas and products catch on, and what we can do to make ourselves more influential. He shares with audiences the keys to harnessing this “influence” to forge great partnerships, sell slow-moving products, and be more intentional with business strategies. His work is regularly published in top-tier journals, he consults for a variety of Fortune 500 companies, and popular outlets like Harvard Business Review often cover his work.

Steven Van Belleghem is a thought leader on the transformation of customer relations and the future of marketing. In 2012, Steven founded the inspiration company B-Conversational. He gives strategic advice to companies around the globe, helping them better understand the world of conversations, social media and digital marketing. In addition, he also helps clients set up long-term inspirational programs to change the mindset and enrich the knowledge of their teams. Steven started his professional career in 2000 as a research assistant at the Vlerick Business School, where he remains a guest marketing professor to this day. He is an expert in guiding companies through the smart usage of technology in the customer relationship, without forgetting the human side of business. In 2001, Steven became one of the first employees to join InSites Consulting, an innovative start-up in the online research industry. Over the next eleven years, he worked his way up to become one of the company’s managing partners and shareholders. During this period, the company grew from just 8 staff to 130 with branches in 5 countries. Steven is a best-selling author of business books. His latest, titled “When Digital becomes Human” (2014), describes the need to digitise the customer relationship without forgetting the human aspect. He believes that today’s world not only needs a digital transformation; the human side of business is also in need of a makeover. His two previous books, “The Conversation Manager” (2010) and “The Conversation Company” (2012), are award-winning best-sellers with more than 50,000 copies sold.

Matthew Syed is one of the world’s most influential thinkers in the field of high performance and cultural change and has worked with many leading organisations to build a mindset of continuous improvement. He is the author of 3 best-selling books on the science of performance – Bounce (2010), Black Box Thinking (2015) and You Are Awesome (for children – 2018). Matthew Syed is a multi-award winning columnist for The Times and regular TV and radio broadcaster.

Andrew specialises in employee engagement, customer experience and the leadership required to create the link between the two. Previously, he spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division.

After a successful spell at top ten ad agency TBWA, working on disruptive brand strategies for clients like PlayStation and Nike, at the age of 24, Nick decided to set up on his own. He founded a pioneering innovation consultancy, which has seen him work on numerous global launches including Xbox, Unilever’s 7 year future of laundry, the BBC’s most successful TV show of all time (Dancing with the Stars) and sustainable cities for the UK government.

As founder of FutureSight Labs, Seth Mattison is internationally-renowned expert on workforce trends and generational dynamics. He advises many of the world’s leading brands on the key shifts happening around talent management, change and innovation, leadership, and the future of work. Recently named to the “Editors’ Picks for Favorite Speakers for 2013” by MeetingsNet, Seth blends storytelling and cutting edge research to develop fresh perspectives on the key strategic issues most relevant for today’s leaders.

Scott Deming takes his twenty years of business ownership, board positions, working with small, independently owned companies as well as multi-national corporations and employee relationship expertise. Scott Deming speaks for and trains companies across the globe – big and small, in just about every industry. From CEOs to business owners to managers to sales people to customer service reps, Scott Deming’s programs have transformed individuals and organizations alike, showing them the real process for customer evangelism and lasting customer loyalty.

Jim Lawless is one of the most popular inspirational speakers in Europe and the only authority on personal development to have put his life on the line to prove his approach. The author of Taming Tigers, he transformed himself to test his theories on mental toughness and in the process broke the British free-diving record. He became the first Briton to pass the magic 100m barrier on a single breath. Lawless shares his proven theories and inspires audiences to their best.

Adam is Managing Director at Duke Corporate Education, the executive education arm of the Fuqua School of Business, Duke University. Previously, he was Executive Director of Thought Leadership and Learning Solutions for London Business School. He served on the School’s Executive Education Board and was responsible for curating and representing the School’s research, and transforming it into many formats for a practitioner audience. He was also an Associate of Management Lab and Saatchi & Saatchi.