Customer Experience
History

Millennial Entrepreneur & CEO of thriving business Inkpact

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Millennial, award-winning entrepreneur, CEO of Inkpact and women-in-tech ambassador. Charlotte is an inspiring and motivational speaker whose mission is to bring delight and connection to the heart of business communications. Using innovative and disruptive tech, Inkpact, successfully transforms digital email campaigns into beautiful, handwritten notes at scale. The letters are written by hand, by a freelance community of scribes - The Scribe Tribe, who make up the heart of the business. The thriving community of over 100 UK and US based creative freelancers leverage the flexible working hours and equal opportunity employment to earn in their spare time whilst doing work they love. Inkpact has recently launched a successful salesforce app allowing businesses to scale thoughtfulness at the touch of a button. Charlotte is a passionate and energetic leader who leads with heart. She has built a flexible and collaborative culture internally, provides work to those who prefer flexibility and has revolutionized the depth of connection companies can experience with their customers, through the power of innovative tech and human heart. Expertise: Charlotte is on a mission to connect the head and the heart of business and to drive innovation in the way humans and technology co-create meaningful experiences and lasting business relationships.

Award Winning Entrepreneur, Brand Loyalty & Innovation Expert: Thousands Have Johnny Cupcakes Logos as Tattoos!

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How do you turn a t-shirt brand that’s sold from the trunk of a rusty car into a global, multi-million dollar business? Johnny Earle transformed Johnny Cupcakes into one of the world’s fastest growing independent businesses. Businessweek named him America’s No. 1 young entrepreneur, and he has been profiled by the New York Times, NPR, MTV, Forbes, Newsweek, the Boston Globe, and INC. By focusing on the customer experience (he wants buying a t-shirt to feel like your birthday), he created such a unique brand that consumers would (and do) line up around the block for his shirts.

Founding President of Envirosell & Expert On Global Consumer Trends

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  • Europe: $20,001 - $35,000*
  • Asia: $20,001 - $35,000*
Paco Underhill is one of the era’s leading shopping anthropologists and the founding president of Envirosell, a behavioral research and consultancy firm focused on commercial environments. A pioneer and expert in global consumer behavior and trends, Underhill has spent decades researching shopping patterns. His first book, Why We Buy: The Science of Shopping, was an internationally-recognized best-seller and has been published in 28 languages. The success of his three best-selling books and his retail insight makes him a highly sought-after resource, and his columns and editorials have appeared in The New York Times, Money Magazine, and The Wall Street Journal, among others. A highly-regarded speaker, Paco has delivered keynote speeches at conferences, universities, and corporations spanning the globe for over a decade. From buying behavior to consumerism in the modern world, his insightful and entertaining presentations have been lauded worldwide.

Former Head of News, Government, & Elections at Twitter

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  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
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  • Europe: $20,001 - $35,000*
  • Asia: $35,001 - $55,000*
Called "the human embodiment of Twitter" by The New York Times, Adam Sharp has forged a distinctive career of more than twenty years at the intersection of media, technology, and politics. Sharp joined Twitter in November 2010 as its first hire in Washington, DC. From 2010 through 2016, Sharp was Head of News, Government, and Elections at Twitter, advising and driving creative uses of Twitter by journalists and news organizations, government officials and agencies, and political candidates and campaigns worldwide. He led the platform’s approach to the 2012 and 2016 US and more than a dozen international elections during his tenure. He was also director of media partnerships and worked closely with the media, government, and political candidates that wanted to make use of Twitter. Sharp became the longest-serving member of the company’s global media team, and its most visible broadcast spokesperson.

Culture Strategist at Zappos.com & Author of Culture Blueprint

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  • Local: $20,001 - $35,000*
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  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies. As one of the world’s authorities on employee culture and customer experience, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly.

Nation's Leading Presidential Historian, Best-Selling Author, & Host of Fireside History with Michael Beschloss

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Michael Beschloss is a specialist in the United States presidency and the author of nine books. In November 2013, he was appointed as a contributing columnist on history for The New York Times. Michael shares lessons learned from Presidential history and applies them to today's leaders.

Renowned Founders of world-class iconic brands, including international franchise College Hunks Hauling Junk & Moving, Co-Authors of “Effortless Entrepreneur: Work Smart, Play Hard, Make Millions,” National TV Personalities, and Thought Leaders

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Childhood best friends, Nick Friedman and Omar Soliman, were just twenty-two when they co-founded the now iconic junk removal and moving company, College Hunks Hauling Junk. Starting as an idea to earn some extra money over college break in a beat-up cargo van, the duo has grown College Hunks into a $300 million national franchise with more than 100 locations – truly demonstrating what it means to be both bold risk takers and modern leaders. The company and founders have been widely recognized and acclaimed for their world-class culture and service, as well as their progressive approach to doing business in the 21st century. Through lessons-learned from their monumental business growth, the pair discuss what it means to create a purpose-driven, customer-centric organization, while also sharing their secrets to success: patience, persistence, and standing out in a crowded landscape. Building their company around visionary leadership, Friedman and Soliman showcase how to craft a world-class organization by developing an entrepreneurial culture of strong, reliable teams.

Former Chairman of North America for LVMH Moët Hennessy Louis Vuitton

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For more than 25 years, Pauline Brown has acquired, built, and led the world’s most influential global luxury brands. Pauline served as the Chairman of North America for the world’s leading luxury goods company, LVMH Moët Hennessy Louis Vuitton, where she provided regional leadership for about 70 brands in five sectors including fashion and leather goods, watches and jewelry, perfume and cosmetics, wine and spirits, and selective retailing.

Two-Time Pulitzer Prize-Winning Journalist & Editor of The Washington Post

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Renowned journalist, author, and political commentator who keeps his finger on the pulse of modern American politics, speaking to every audience about current events and what the future holds. Widely known as the journalistic icon who broke the deeply disturbing news of the Watergate scandal. Bob Woodward is a reporter-historian with an aggressive but fair and non-partisan reputation for digging deep to uncover Washington’s secrets. He gives audiences unvarnished look at Washington politics and leaders.

CEO of The Nour Group, Inc., Senior Management Advisor, International Speaker, and Best-Selling Author

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  • Europe: $20,001 - $35,000*
  • Asia: $35,001 - $55,000*
A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley), and Co-Create (St. Martin’s Press), as well as the forthcoming Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work, and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in a variety of prominent publications, including The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast. Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.

Pulitzer Prize Winning Journalist, Best-Selling Author, & Political Analyst

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In the early 1970s, Bernstein and Bob Woodward broke the Watergate story for The Washington Post, leading to the resignation of President Richard Nixon and setting the standard for modern investigative reporting, for which they and The Post were awarded the Pulitzer Prize. Since then, Bernstein has continued to build on the theme he and Woodward first explored in the Nixon years – the use and abuse of power: political, media, financial, cultural and spiritual power. Renowned as a prose stylist, he has also written a classic biography of Pope John Paul II, served as the founding editor of the first major political website, and been a rock critic.

Expert on Customer Interaction and Experience

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  • US East: $10,001 - $20,000*
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  • Europe: $10,001 - $20,000*
  • Asia: $20,001 - $35,000*
James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.